A continued exposure to UV light such as sunlight and indoor light will eventually darken your hardwood floor. This is a natural process that occurs even if surfaces are coated with UV protection. UV protected floors just take longer to reach the darkening stage.

Areas of floor that are not exposed directly to UV light, such as areas under rugs, furniture, remain lighter in shade. Manufacturers suggest leaving area rugs off your new floor for the first one to two years to ensure an even exposure of UV light. Manufactures, also recommend that you move your furniture every 3 months to minimize wood discolouration.

Creaking sounds usually occur from many conditions, most often it is because of a uneven/unsecured subfloor or a subfloor made from chipboard. Manufacturers recommend strengthening chipboard subfloors with a plywood underlayment.

Under certain conditions home owners may choose to go with an unfinished hardwood floor particularly when they are opting to go with a custom colour stain that conforms to their unique décor. Unfinished hardwood is easier to customize with border inlays and complex layout patterns. However, prefinished floors come with the advantage of comprehensive warranties on their finishes which out-perform finishes applied on site to unfinished floors. Moreover, prefinished hardwood floors are more convenient to install for home owners and do-it-yourselfers, doing away with the messy staining and finishing process.

In fully functional bathrooms you can not install solid hardwood floors due to the high moisture content that is usually in these areas.

No. ¾” thick hardwood floors are strictly a nail down product.

Solid hardwood can only be installed on or above ground levels; where as engineered hardwood and laminat can be installed on any level of the house including the basement.

No. Hardwood floors are very easy to maintain. For details instructions on how to care for your floor please click here.

Yes, you should put an underpad designed with air spaces specifically used on top of hardwood floor surfaces. These underpads are also designed to prevent the area rug from slipping out of position which could cause surface scratches to your floor.

No. Furniture should always be lifted into position or else it can mar the finish of your floor.

No. Applying water directly to your hardwood floor can eventually cause your floor to swell and warp. Use a hardwood floor friendly cleaner and applicator. For details instructions on how to care for your floor please click here.

Felt pad protectors should be placed underneath all legs of your furniture to prevent dents and scratches. For additional information on how to protect your hardwood floor from scratches/dents please click here.

Although scratches can not be removed from your floor, you can help hide them with touch up kits that are available from your flooring retailer.

There are Floor Refreshner products available on the market that will temporarily restore the shine to your hardwood floor. These Refreshner products can only be applied to a polyurethane-finished floor and need to be re-applied every one to two years to maintain the floors original appearance. For a more permanent solution you can also have your hardwood floors buffed and re-coated with a durable polyurethane finish.